Hey Cindy,
Thank you for taking the time to provide us with feedback, and we're sorry to hear about your frustration.
As outlined in our returns policy, we do not offer exchanges. However, you're always welcome to return and repurchase in your desired size. Since you purchased re:do at checkout, your return is covered at no additional cost and can be submitted directly on our returns page using just your order ID and zip code.
Regarding sizing, we hand-measure every item. Please keep in mind that we work with various brands and designers, so sizing can vary from style to style. To assist with finding the best fit, we include the measurements, along with additional fit and fabric details, in the ‘Size + Fit’ section. We encourage shoppers to compare these measurements with those of their own items.
Our support team has emailed you with detailed instructions on how to return your items. If you need further assistance, feel free to respond to that email. We’re happy to help!
Kind regards,
Lime Lush Support