Hi Kristi,
Thank you for reaching out and sharing your feedback. We’re sorry to hear about the frustration caused by the delay in your order, especially given the timing with your holiday plans. We sincerely apologize for any inconvenience this may have caused.
As a small team, we’ve experienced a significant uptick in orders and returns during the holiday season, which has contributed to longer processing times. We strive to fulfill orders as quickly as possible, but there are times when shipping can take longer than expected. We’re sorry this was the case for your order, and we appreciate your patience. For future reference, we do offer expedited shipping if you need faster delivery.
We’re always here to help and appreciate your understanding. If there’s anything further we can assist with, please don’t hesitate to reach out.
Kind regards,
Lime Lush Support Team