Hi Keri,
Thank you for sharing your feedback with us. We’re truly sorry to hear about your experience, and we understand how frustrating this must be for you.
We want to clarify that Lime Lush is closed over the weekends, and our team responds to emails during business hours on the following business day. We kindly ask for your understanding, as our hours are listed on our website and in the email footers we send.
Regarding the photos you provided, the measurements were not visible, and they were taken incorrectly. Our team did reach out to let you know, and we're happy to assist further once we receive the correct measurements.
We are committed to providing excellent customer service, and we sincerely regret that we didn’t meet your expectations this time. If there’s anything more we can do or any other questions you have, please don’t hesitate to reach out. We’re here to help!
Kind regards,
Lime Lush Support
M-F, 9 AM- 5 PM MT