REVIEWS
I know this isn't Amazon, but 8 business days before you even ship my order is absurd. Tracking shows it won't show up until 17 days after I placed the order. 17 days in the year 2024! If it was coming from overseas, maybe I wouldn't be surprised but it's in the US. I won't even review the items when they come because this alone has soured me. Was planning to wear items to holiday parties, but it will likely be too late. I'm sure they won't display this review.
Hi Kristi,
Thank you for reaching out and sharing your feedback. We’re sorry to hear about the frustration caused by the delay in your order, especially given the timing with your holiday plans. We sincerely apologize for any inconvenience this may have caused.
As a small team, we’ve experienced a significant uptick in orders and returns during the holiday season, which has contributed to longer processing times. We strive to fulfill orders as quickly as possible, but there are times when shipping can take longer than expected. We’re sorry this was the case for your order, and we appreciate your patience. For future reference, we do offer expedited shipping if you need faster delivery.
We’re always here to help and appreciate your understanding. If there’s anything further we can assist with, please don’t hesitate to reach out.
Kind regards,
Lime Lush Support Team